Return & Refund Policy

Returns & Warranty Center

Professional, efficient and reliable after-sales service for our ePaper products.

Quality Assurance

Every Good Display product undergoes rigorous quality inspections to ensure it meets our highest quality standards.

We implement industry-leading testing procedures including environmental adaptability, durability, and display performance tests to guarantee stable operation under various conditions.

View our quality standards →

Return Policy

Standard Products: We accept returns or exchanges within 3 work days of the customer's receipt of the package. A 15% restocking fee will apply.

Customized Products: Items with custom specifications (including those with soldered connectors/headers) cannot be returned unless defective.

Return Conditions:

Products must be unused and in their original packaging
Customers are responsible for return shipping costs unless the product is under warranty and defective
After receiving and verifying your returned item, we will initiate the refund within 3 work days. Processing times may be slightly extended during holidays or peak sales periods (up to 7 days during peak periods).

Return Office Address:
No.1513, Zhongnan Building A, No.18, Zhonghua West ST,
Ganjingzi DST, Dalian, 116033, Liaoning China

Warranty Policy

Good Display offers comprehensive warranty coverage for your peace of mind.

Coverage Period: 12-month warranty (varies by product type).

Service Included: During the warranty period, we provide free repair or replacement for defective products.

View product user guide →

Distributor Policy

Authorized Distributor Returns: Products purchased from authorized Good Display distributors must be returned through the original distributor.

Distributor Network Benefits:

Our authorized distributor network covers major cities nationwide
Localized professional support and service
Expert pre-sales consultation and after-sales service
Optimal product experience through direct support

Find your nearest authorized distributor on our official website.

Return Authorization Request

If you encounter quality issues, please contact us for review. We'll process your request immediately if your product qualifies for repair, replacement, or return.