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Warranty Services


E-Paper Product Warranty Service Information

Dear valued customers,

Thank you for choosing our e-paper products. We understand your concerns regarding product quality and after-sales service, and thus, we are committed to providing you with high-quality warranty service to ensure a worry-free shopping experience.



1. Warranty Period

Our e-paper products come with a one-year warranty period, starting from the date of your purchase. Within this period, if there are any malfunctions due to the product's own quality issues, we will provide free repair or replacement services.

2. Warranty Coverage

The warranty coverage includes but is not limited to the following situations:

● Manufacturing Defects

Defects occurring under normal usage conditions, such as screen defects, abnormal battery issues, etc.

● Non-Human Damage

Malfunctions not caused by human damage or improper operation, such as damage during transportation, etc.

● Performance Abnormalities

Performance abnormalities occurring under normal usage conditions, such as unresponsive touchscreens, display anomalies, etc.

3. Warranty Process

● Contact Customer Service

If you discover any malfunctions with the product, please contact our customer service team promptly. You can reach us through our official website or contact information.

● Submit Application

Our customer service team will guide you through the warranty application process. You will need to provide the purchase receipt and product information for verification.

● Evaluation and Handling

Our professional technical team will evaluate your product and provide repair or replacement solutions based on the specific situation.

● Repair/Replacement

If the malfunction falls within the warranty coverage, we will provide free repair or replacement services and promptly deliver the product to you.

4. Warranty Exclusions:

● Human Damage

Damage caused by accidents, drops, water immersion, or improper usage is not covered by the warranty.

● Expired Warranty

Malfunctions occurring after the one-year warranty period will not be eligible for free repair or replacement services.

5. Additional Notes:
● Return Policy

For return requests, please refer to our return policy. Returned items must maintain product integrity and original packaging. Please click here.




We are dedicated to providing you with the best products and services. If you have any questions or concerns, please feel free to contact our customer service team. Once again, thank you for your trust and support!

Best regards,



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